A Customer Service Representative should be able to address the situation and provide troubleshooting steps. Now, launch the Google Authenticator app and inspect if that worked. This would also explain why your account is getting locked since the Security System would take steps such as placing a limitation if factors are detected that call for an account to be protected. Your device should be refreshed when it boots and new time zones should be installed. Google Authenticator generates a new code every 30 seconds. Coinbase supports Duo and Google Authenticator, which provide a very secure configuration for 2-step verification and don’t require phone reception or internet. When you enable Google Authenticator for Access Server, a user signs in with their username and password and must provide the six-digit code from Google Authenticator (or a compatible TOTP app). This might occur if logins are taking place via insufficiently secure internet connections, using a new device, logging on using a Virtual Private Network (VPN), proxy, or anonymizer, or due to similar issues. Several mobile apps are available that will generate a unique time-sensitive security code (Time-based One-Time Password (TOTP)) that you can use to secure your Coinbase account. In general, issues with 2FA may occur if PayPal's Security System detects factors that call for a higher than usual level of security. To see the phone number for the center that services your region, please log on to your account, click Contact at the bottom of the page and then click Call Us. I'm sorry for any inconvenience this may pose. In general, to address concerns with PayPal's Security Key or an app based 2FA service like Google Authenticator, it will be necessary to ask you to call Customer Service due to the security issues involved. These are also known as security tokens.Hello, Welcome to the PayPal Community Forum! Not being able to use a Two Factor Authentication (2FA) service like Google Authenticator is a definite concern! I hope the following is helpful. Security keys are physical devices, often flash drives, that can be used as an authentication method. You could also use a security key as a backup option. You don't need to link every service you use with two authenticators if you don't want to, but it's a good idea to at least back up your important accounts with a failsafe. If you lose your phone with Google Authenticator installed, it's important that you have an alternative authentication method to hand so that you can still access your accounts without the app. This is more of a precaution than a remedy. Have an Alternative Authentication Option If you've printed off backup codes (which we'll get to later), you should be able to restore your account. You'll be able to do this if your phone number or email is linked to your account. Fortunately, you can still recover your account and access it. The web page also explains how to generate and use backup codes on desktop or Android. Learn how to sync the app's time, update the app, install on multiple devices, or use back-up codes to fix it. If, however, you don't have Google Authenticator installed on another device, you won't be able to recover your authenticator and all your codes. If your Google Authenticator codes are not working, it may be related to a problem on your phone. But, once again, your phone will need to be turned on to do this. If your lost phone is an iOS device, you can erase your phone on your iCloud account via the Find iPhone option. So make sure you lock your phone as soon as possible once you realize it's lost, or erase it entirely if you're sure you aren't going to be able to retrieve it. Your phone needs to be turned on to be locked or erased. When we sync new users from active directory and provide them with a new token using the google or Microsoft authenticator the tokens do not work. You can lock it temporarily or totally erase any data stored on it, but there is a stipulation here. Hello, My organisation has a problem since we installed the latest version 17 firmware. This will help you find, lock, or erase your phone remotely. If your lost phone is an Android, you can use the Google phone locater tool. To start with, you need to make sure that the Google Authenticator app on your lost phone isn't exploited by anyone. So what can you do if you can't retrieve Google Authenticator? 1. So, what should you do if this happens? Can you recover your Google Authenticator account if you lose the device it's installed on? Steps to Take If You Lose a Phone with Google Authenticator Installed
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